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The Consummate Concierge

October 28, 2015

The word concierge actually dates back to mid 17th century Europe, when hosts, usually of a lavish property or castle, provided a servant whose primary responsibility was attending to the comfort of their traveling guests. This servant eventually catered to the every whim and wish of visiting nobles; they held a very important position in the household, and often kept the household keys. We can be sure that this “household” key ring included those to the more “limited access” areas, such as the pantry, wine cellar, and brandy hold, and that he would use those keys at his own discretion on behalf of his guests. He became the “go to person” of the castle.

Today, as in the Middle Ages, it is the concierge who sets the standard for client/guest service. The Concierge is the company ambassador, the very face of the company; the person uniquely qualified to provide your clients with personal service and special attention that shape their overall experience. From the everyday requests such as directions and local restaurant recommendations to the more involved requests such as shopping in Paris or Christmas markets (the most popular Paris tour), best Paris restaurants, Paris romantic marriage proposal, or the return of the left-behind laptop; the private catered yacht or even the immediate need for a jazz band, the concierge is the person to whom guests turn for advice and assistance.

The concierge is the company’s “go to person”, and his rolodex has been replaced with a “little black book”, a Samsung or an iPhone. The concierge’s currency is information and relationships. His handheld contains a vast database of information and connections: the cell phone numbers of maitre d’s and store managers, the inside and after-hours phone lines to local service providers, as well as his network of connections, built over the years, that include his concierge colleagues from the local associations and the worldwide association, Les Clefs d’Or (the keys of gold). You may identify the members of Les Clefs d’Or by the golden keys that adorn their lapels. Those keys represent the highest standards of networking and service.

Concierge service is to “Anticipate by going above and beyond the need to care for someone else’s comfort, needs and or desires, caring and allowing others to feel experiences of a lifetime. Whether it’s business or pleasure, our American Concierge’s are designed so that everything is catered to our clients’ preferred level of assistance and tailored to their personal requirements. From last-minute Paris restaurant and bespoke travel itineraries, opera and theatre tickets, to international hotel searches and accessing Paris city tours, we are the preferred service chosen by those who are keen to enjoy the very best life has to offer…

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